Your privacy matters to us. This Privacy Policy explains in plain, professional English what personal data p99com collects, how we use and protect it, who we may share it with, and what rights you have as a user — including users based in Karachi, Lahore, Islamabad and across Pakistan.
p99com ("the Platform", "we", "us" or "our") is an English-language online betting and live casino information platform operated for users in Pakistan and other permitted jurisdictions. We are committed to protecting your personal data and respecting your privacy in accordance with applicable data protection principles and best practices.
This Privacy Policy ("Policy") describes how p99com collects, processes, stores, shares and protects personal data when you access or use the Platform at https://p99com.cam. It also explains the rights available to you in relation to your personal data and how to exercise them.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gambling Policy. By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, phone number, IP address, device identifiers and any other data that can directly or indirectly identify you. |
| "Processing" | Any operation performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, p99com acts as the Data Controller in respect of personal data collected via the Platform. |
| "Data Processor" | A third party that processes personal data on behalf of the Data Controller pursuant to a data processing agreement. |
| "Cookies" | Small text files stored on your device by your browser when you visit the Platform. Cookies and similar tracking technologies are described in Section 11. |
| "KYC" | Know Your Customer — the identity and age verification process through which the Operator confirms your identity, age and eligibility prior to allowing full account access or processing withdrawals. |
| "Third Party" | Any natural or legal person, authority or body other than the User and p99com. |
p99com operates as the Data Controller for personal data collected directly through this Platform. Where the Platform facilitates access to services operated by a licensed Operator, that Operator may also act as a separate Data Controller for data collected in the course of operating their gambling services. In such cases, the Operator's own privacy policy will govern their data processing activities.
For all data privacy matters relating specifically to this Platform, you may contact p99com directly using the contact details provided in Section 17 of this Policy. Contact information is provided as plain text only — no clickable email or telephone links are provided.
p99com may collect and process the following categories of personal data, depending on how you use the Platform:
p99com collects personal data through the following means:
p99com processes your personal data on the following legal grounds, depending on the specific processing activity:
| Legal Basis | Processing Activities |
|---|---|
| Contractual Necessity | Processing required to perform the contract with you — including account registration, KYC verification, deposit and withdrawal processing, and providing access to Platform Services. |
| Legal Obligation | Processing required to comply with applicable legal obligations, including AML checks, age verification, regulatory reporting and responding to lawful authority requests. |
| Legitimate Interests | Processing for fraud detection and prevention, Platform security, improving our Services, and communicating service updates — provided such interests are not overridden by your data protection rights. |
| Consent | Processing for marketing communications, optional analytics and non-essential cookies — where you have provided specific, informed and freely given consent. Consent may be withdrawn at any time. |
p99com uses the personal data we collect for the following specific purposes:
p99com does not sell your personal data to third parties. We may share your personal data only in the circumstances described below, and only to the extent strictly necessary for the stated purpose:
Where you access gambling services through a licensed Operator partner via the Platform, relevant personal data (including identity, age, KYC documentation and transaction data) will be shared with that Operator for the purpose of account management, KYC compliance and payment processing. The Operator's own privacy policy governs their data processing activities.
We engage reputable third-party service providers who process data on our behalf as Data Processors under binding data processing agreements. These include:
We may disclose personal data where required by applicable law, court order, regulatory authority or law enforcement request — including any applicable Pakistani authorities with jurisdiction over our operations, to the extent legally required. We will notify you of such disclosure where permitted by law.
In the event of a merger, acquisition, restructuring or sale of all or part of p99com's assets, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.
As p99com operates internationally, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, we implement appropriate safeguards to ensure your data receives an equivalent level of protection to that required in your home jurisdiction. These safeguards may include standard contractual clauses, adequacy decisions or other recognised transfer mechanisms.
Users in Pakistan should note that no specific adequacy decision for Pakistan exists under most major international data protection frameworks. Where data is transferred internationally, p99com ensures contractual protections are in place with all recipient processors and Operator partners.
p99com retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, as required by applicable law or as reasonably required for our legitimate business interests. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
The Platform uses cookies and similar tracking technologies to improve functionality, personalise your experience, analyse usage patterns and support our security operations. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling strictly necessary cookies may affect Platform functionality. Marketing cookies are only placed with your explicit consent, which you may withdraw at any time by adjusting your browser or Platform cookie settings.
As a user of the p99com Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 17. We will respond to verified requests within a reasonable timeframe — ordinarily within 30 days, subject to the complexity of the request and any applicable legal exemptions.
Request a copy of the personal data we hold about you, along with information about how and why it is processed.
Request correction of inaccurate or incomplete personal data we hold about you — for example, an incorrect email address or outdated city of residence.
Request deletion of your personal data where there is no lawful basis for its continued processing. Note: retention obligations under AML law may limit this right.
Request that we restrict processing of your data in certain circumstances — for example, while you contest the accuracy of data or object to its processing.
Request a structured, commonly used, machine-readable copy of the personal data you provided to us, for transfer to another service provider.
Object to processing of your personal data for direct marketing or where processing is based on our legitimate interests, subject to applicable exemptions.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
Right not to be subject to solely automated decision-making that produces significant legal effects, unless you have provided explicit consent or it is necessary for a contract.
p99com implements appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. Our security measures include:
While we apply commercially reasonable security measures, no data transmission over the internet or storage system is entirely immune from security risks. We cannot guarantee absolute security. You are responsible for keeping your own account credentials confidential and should notify us immediately if you suspect any unauthorised access to your account.
The Platform is strictly intended for adults aged 18 years and above, or the higher minimum required by the Operator or applicable licence jurisdiction. p99com does not knowingly collect, process or store personal data belonging to individuals under the applicable minimum age.
If we become aware that we have inadvertently collected personal data from a person below the minimum eligible age, we will take immediate steps to delete that data and close the associated account. Parents and legal guardians are encouraged to use parental control tools to prevent minors from accessing gambling-related content.
The Platform may contain contextual references to third-party payment providers, sports leagues and other services. These references are informational only. Where links to third-party websites are provided, p99com is not responsible for the privacy practices, data handling or content of those third parties. We encourage you to review the privacy policies of any third-party services you access independently.
Payment provider references on this Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual references to familiar Pakistani payment rails only. They are not third-party links, commercial partnerships or data-sharing arrangements unless separately and explicitly stated.
p99com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or Platform services. The revised Policy will be published at https://p99com.cam/privacy-policy with an updated "Last Updated" date. Material changes that significantly affect your rights or our data processing activities will be communicated via a prominent notice on the Platform homepage or by direct notification to registered account holders where reasonably practicable.
Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue use of the Platform and may contact us to request deletion of your personal data in accordance with Section 12.
For any questions, concerns or requests relating to this Privacy Policy, your personal data, or the exercise of your data rights under Section 12, please contact the p99com data privacy team using the details below. All contact details are provided as plain text only — not as clickable links.
For responsible gambling queries, self-exclusion requests or problem gambling concerns, please also visit our Responsible Gambling page.
Six core commitments that underpin how p99com handles your personal data — from collection through to deletion.
Every connection to p99com is protected by 256-bit SSL/TLS encryption — the same standard used by major Pakistani banks. Your data is encrypted in transit and at rest.
p99com never sells your personal data to third parties for commercial purposes. Data sharing is limited to what is strictly necessary for service delivery, compliance and security.
CNIC, passport and address documents submitted for identity verification are handled through secure, encrypted channels only. Never send documents through unverified chat or email.
We don't hold your data indefinitely. Defined retention periods apply to each data category — and when those periods expire, data is securely deleted or anonymised.
Marketing and analytics cookies are only activated with your explicit consent. You can manage cookie preferences through your browser settings at any time, with no impact on core Platform access.
Access, rectification, erasure, portability and objection rights are not just stated — they are actionable. Contact our support team at any time to exercise your data rights with a verified request.
Now that you've read our Privacy Policy, explore the rest of the Platform. Our Terms & Conditions and Responsible Gambling guide complete the picture — everything you need to make informed choices on p99com.
🔞 18+ only · Gambling involves risk · Local laws may apply · Not legal advice · Play responsibly